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TripAdvisor Censoring/Not Publishing Reviews? (Not What You Would Think)
There has been news pieces about fake reviews that the owners of hotels have either purchased or generated by themselves. Then, there are complaints from hoteliers that people or competitors that have...
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Accor Executive Caught Leaving Not So Favorable Reviews Of Rivals On TripAdvisor
Accor’s “Director of Propaganda” for Asia Pacific got caught last week for leaving glowing reviews of some Accor properties and not always so glowing ones of their rivals on TripAdvisor. You can read...
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TripAdvisor’s Guide To Hotels: How To Get Unfavorable Reviews Removed
The other day, I wrote about the Accor APAC executive that had left some not so glowing reviews of competing properties on TripAdvisor (you can access the piece here). A LoyaltyLobby reader sent me a...
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TripAdvisor Avianca/AeroGal Rant From H€ll (Don’t Make The Same Mistakes)
Sometimes, when you travel, the s#%$ hits the fan and, lets be frank, the airlines in Southern America are not known for their customer service. Even then, you should always have a deep breath first...
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TripAdvisor Partners With American Express For Review Authentication
A lot has been written by journalist and academia about the prevalence of fake reviews on internet review sites such as TripAdvisor. There are several companies selling positive fake reviews for $5 to...
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Very Boring Tour, TripAdvisor Review & Tour Guide’s Comments
LoyaltyLobby reader sent me a link to a piece on Gadling (access here) about a TripAdvisor review that someone had left about a tour in Italy. The tour guide had called the reviewer after reading the...
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The Telegraph: Hotels ‘hostage to TripAdvisor blackmailers’
Travelers are complaining that hotels are hiring “ghost” writers to ramp up positive TripAdvisor reviews and hotels are complaining that they are being blackmailed by some of the “reviewers”. The UK...
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Garuda Indonesia GarudaMiles TripAdvisor Promo: Get 150 Miles For Every Three...
Garuda Indonesia’s GarudaMiles members can earn 150 miles for every three reviews in a calendar month that are written in Bahasa. Note that at least one of the three reviews must be for a hotel to...
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HotelNewsNow: “How to fight against TripAdvisor blackmail”
Back in May, The Telegraph in the UK had a piece about “Hotels ‘hostage to TripAdvisor blackmailers” that I covered here. Now, HotelNewsNow, an industry publication, has an article “How to fight...
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Union Street Guest House Doesn’t Like bad Reviews – Charges Guests $500 For Each
This little guest house in Hudson New York has gained lot of negative publicity in the past couple of days for the inane terms and conditions that they had for fining wedding guests $500 for each...
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Blackpool Hotel Fines Guests £100 Per Negative TripAdvisor Review
The Telegraph has interesting piece (access here) about a Broadway Hotel in Blackpool (England) that apparently charges £100 per negative TripAdvisor review on guests’ credit cards. There was recently...
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TripAdvisor Fined €500,000 For Fake Reviews In Italy
TripAdvisor was fined €500,000 by the Italian antitrust authority for failing to curb fake reviews on its website. The watchdog found that TripAdvisor misleads consumers by stating that the reviews on...
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Washington Post: “How TripAdvisor altered your vacation-planning universe”
Washington Post run a story yesterday about TripAdvisor and how it has altered the way people search and share their travel experiences. TripAdvisor is the 800-pound-gorilla that many travel providers...
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Hotels Soliciting TripAdvisor Feedback – Does This Sometimes Backfire ?
I have stayed at many hotels this month that actively asked me to leave Tripadvisor feedback for my stay. Interestingly enough some of these had severe service issues so is this a smart strategy? It...
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TripAdvisor 150 Czech Airlines OK Plus Miles Per Review (Max 10 Per Month)
TripAdvisor has launched a campaign to get more reviews in Czech on its local website and is offering bonus miles for those that do them. You can earn 150 Czech Airlines OK Plus miles per review and...
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The Economist: Hotel Reviews On Travel Websites Are Largely Unrealistic!
The Economist had an interesting piece on unrealistic reviews posted to travel websites ranging from Online Travel Agents (OTAs) to the traditional review websites such as Tripadvisor. The essence is...
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Reader Comment: Management Hostile To TripAdvisor Reviews Case Sheraton...
A LoyaltyLobby reader dropped me an email about a hotel management comment left on his TripAdvisor review that was rather negative. Remember that you can always email me, send a message via Facebook or...
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Reader Question: TripAdvisor Censoring Critical Reviews?
A LoyaltyLobby reader left a comment to a prior piece about TripAdvisor’s inability to sometimes publish critical reviews of properties while no such issues with positive ones. Remember that you can...
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The Telegraph: Hotels ‘hostage to TripAdvisor blackmailers’
Travelers are complaining that hotels are hiring “ghost” writers to ramp up positive TripAdvisor reviews and hotels are complaining that they are being blackmailed by some of the “reviewers”. The UK...
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Garuda Indonesia GarudaMiles TripAdvisor Promo: Get 150 Miles For Every Three...
Garuda Indonesia’s GarudaMiles members can earn 150 miles for every three reviews in a calendar month that are written in Bahasa. Note that at least one of the three reviews must be for a hotel to...
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